support@testinganswers.com
Interview Questions, Answers and Tutorials

CRM Testing Interview Questions & Answers

CRM Testing Interview Questions & Answers

Uncategorizedtestinganswers.com244 Comments

What is Customer Life Cycle?

1. The life cycle of the customer is the process the customer has been undergoing to be with company for all the years.

2. This includes the customer?s purchase history, perhaps how often she?s taken advantage of special offers directed at her or her customer class.

3. Depending on what company identify as important to customer?s return on investment (ROI), it could also include customers? marketing value to company and how much revenue that marketing value could be worth indirectly.

4. To find out what is the expected revenue generated from a single customer over the anticipated lifetime of that customer?s relationship with company is both the customer life cycle and the customer lifetime value (CLV).


What is the full form of CDO?

CDO means Clarify CRM Data Objects not Common Data Objects as i supposeThese are the Client side data objects.

What are the types of CRM technology?

1. Operational CRM
2. Analytical CRM
3. Collaborative CRM
4. Operational CRM:

Operational CRM is the customer-facing applications of CRM?the aforementioned sales force automation, enterprise marketing automation,

and front-office suites that encompass all of this simultaneously.

1. This is the ?ERP-like? segment of CRM.

2. One facet of operational CRM is the possibility of integrating with the financial and human resources functions of the enterprise resource planning (ERP) applications such as PeopleSoft and SAP. With this integration, end-to-end functionality from lead management to Order tracking can be implemented.


Analytical CRM

1. The analytic segment includes data marts or data warehouses such as
2. customer repositories that are used by applications that apply algorithms
    to dissect the data and present it in a form that is useful to the user.
3.  Analytical CRM is the capture, storage, extraction, processing,    interpretation, and reporting of customer data to a user.

Collaborative CRM

1.  The collaborative CRM reaches across customer touch points.
It is the communication center, the coordination network that provides
the neural paths to the customer and his suppliers.
2. It could mean a portal, a partner relationship management (PRM) application, or a customer interaction center (CIC).
3. It could mean communication channels such as the Web or email, voice applications, or snail mail.
4. It could mean channel strategies. In other words, it is any CRM function that provides a point of interaction between the customer and the channel itself.

Answer Here…

244 thoughts on “CRM Testing Interview Questions & Answers”

  30. Blogger Tina Kenard said…
    I really enjoyed while reading your article, the information you have delivered in this post was damn good. Keep sharing your post with efficient news. want to learn Selenium Training in Bangalore


    Selenium Training in Bangalore

  43. Great!! I really get satisfied with your interview question about CRM TESTING. It will be more helpful for the person who are attending interviews in CRM testing field and I am also the one.

  90. Webtrackker is one only IT company who will provide you best class training with real time working on marketing from last 4 to 8 Years Experience Employee. We make you like a strong technically sound employee with our best class training.

    WEBTRACKKER TECHNOLOGY (P) LTD.
    C – 67, sector- 63, Noida, India.
    F -1 Sector 3 (Near Sector 16 metro station) Noida, India.
    +91 – 8802820025
    0120-433-0760

    Best SAS Training Institute in delhi

    SAS Training in Delhi

    SAS Training center in Delhi

    Best Sap Training Institute in delhi

    Best Sap Training center in delhi

    Sap Training in delhi

    Best Software Testing Training Institute in delhi

    Software Testing Training in delhi

    Software Testing Training center in delhi

    Best Salesforce Training Institute in delhi

    Salesforce Training in delhi

    Salesforce Training center in delhi

    Best Python Training Institute in delhi

    Python Training in delhi

    Best Python Training center in delhi

    Best Android Training Institute In delhi

    Android Training In delhi

    best Android Training center In delhi

  92. Hello friends, my name is Rajat and I work as the head of digital marketing in Delhi. I am affiliated with many MNC’s Software developers. If you are talking about the best educational institution in Delhi,Webtrackker help me get the best educational institute in Delhi.we are you offering some best services in our institute.with 100% job offers are available .

    Best Php Training Institute in Delhi
    Php Training in delhi
    php Training center in delhi

    Best Java Training Institute in delhi
    Best Java Training in delhi
    java Training center in delhi

    linux Training center in delhi
    Best linux Training Institute in Delhi
    linux Training in delhi

    Web Designing Training center in delhi
    Best Web Designing Training institute in delhi
    Web Designing Training in delhi

    Oracle Training Institute in delhi
    Oracle Training in Delhi
    Oracle Training center in Delhi

    blue prism Training Institute in delhi
    blue prism Training in Delhi
    blue prism Training center in Delhi

    Automation Anywhere Training center In delhi
    Automation Anywhere Training Institute In delhi

    rpa Training Institute in delhi
    rpa Training in Delhi
    rpa Training center in Delhi

    hadoop Training center in delhi
    Best hadoop Training institute in delhi
    hadoop Training in delhi

  119. Good job in presenting the correct content with the clear explanation. The content looks real with valid information. Good Work

    DevOps is currently a popular model currently organizations all over the world moving towards to it. Your post gave a clear idea about knowing the DevOps model and its importance.

    Good to learn about DevOps at this time.

    devops training in chennai | devops training in chennai with placement | devops training in chennai omr | devops training in velachery | devops training in chennai tambaram | devops institutes in chennai | devops certification in chennai | trending technologies list 2018

  171. Great blog thanks for sharing Take care of all your search engine optimization SEO, graphic design, logo creation, social media marketing and digital branding need at one stop – Adhuntt Media. Customer satisfaction and service is our priority – We tread that fine line between projecting your visions into tangible reality! Why wait when you can begin your digital marketing journey with us right now at Adhuntt Media.
    digital marketing company in chennai

  172. Nice blog thanks for sharing Karuna Nursery Gardens provides you with the best nursery solutions for setting you up with a glamorous landscape. That’s right, you have finally found the perfect nursery to set you up with the best house garden in Chennai.
    plant nursery in chennai

  173. Excellent blog thanks for sharing Looking for the best place in Chennai to get your cosmetics at wholesale? The Pixies Beauty Shop is the premium wholesale cosmetics shop in Chennai that has all the international brands your salon deserves.
    beauty Shop in Chennai

  193. wonderful article. Very interesting to read this article.I would like to thank you for the efforts you had made for writing this awesome article. This article resolved my all queries.
    Data Science Course

  208. IEEE Final Year projects Project Center in Chennai are consistently sought after. Final Year Students Projects take a shot at them to improve their aptitudes, while specialists like the enjoyment in interfering with innovation. For experts, it's an alternate ball game through and through. Smaller than expected IEEE Final Year project centers ground for all fragments of CSE & IT engineers hoping to assemble. <Final Year Projects for CSE It gives you tips and rules that is progressively critical to consider while choosing any final year project point.

    JavaScript Training in Chennai

    JavaScript Training in Chennai

    The Angular Training covers a wide range of topics including Components, project projects for cseAngular Directives, Angular Services, Pipes, security fundamentals, Routing, and Angular programmability. The new Angular TRaining will lay the foundation you need to specialise in Single Page Application developer. Angular Training

  215. The development of artificial intelligence (AI) has propelled more programming architects, information scientists, and different experts to investigate the plausibility of a vocation in machine learning. Notwithstanding, a few newcomers will in general spotlight a lot on hypothesis and insufficient on commonsense application. machine learning projects for final year In case you will succeed, you have to begin building machine learning projects in the near future.

    Projects assist you with improving your applied ML skills rapidly while allowing you to investigate an intriguing point. Furthermore, you can include projects into your portfolio, making it simpler to get a vocation, discover cool profession openings, and Final Year Project Centers in Chennai even arrange a more significant compensation.

    Data analytics is the study of dissecting crude data so as to make decisions about that data. Data analytics advances and procedures are generally utilized in business ventures to empower associations to settle on progressively Python Training in Chennai educated business choices. In the present worldwide commercial center, it isn't sufficient to assemble data and do the math; you should realize how to apply that data to genuine situations such that will affect conduct. In the program you will initially gain proficiency with the specialized skills, including R and Python dialects most usually utilized in data analytics programming and usage; Python Training in Chennai at that point center around the commonsense application, in view of genuine business issues in a scope of industry segments, for example, wellbeing, promoting and account.

    The Nodejs Training Angular Training covers a wide range of topics including Components, Angular Directives, Angular Services, Pipes, security fundamentals, Routing, and Angular programmability. The new Angular TRaining will lay the foundation you need to specialise in Single Page Application developer. Angular Training

  218. I am really enjoying reading your well written articles. It looks like you spend a lot of effort and time on your blog. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work.
    360DigiTMG

  224. This is an awesome post.Really very informative and creative contents. These concept is a good way to enhance the knowledge.I like it and help me to development very well.Thank you for this brief explanation and very nice information.Well, got a good knowledge.
    Best CRM System

  229. It’s actually very complex in this busy life to listen news on TV, so I only use the web for that purpose, and get the hottest
    information.

  230. Usually I do not learn article on blogs, but I would like to say that this write-up very forced me
    to take a look at and do it! Your writing style has been amazed me.
    Thanks, very nice article.

  241. HR Apps & Software includes everything you would expect for a complete solution. High level data quality assured with one time data entry and freeing up from the routine task and saving your time.

  242. Scopex has powered by both the native and Zapier premium with seamless integration of third-party applications to manage your business on single platform

  243. It is in reality a nice and useful piece of info.
    I am satisfied that you shared this helpful information with us.

    Please keep us informed like this. Thank you for sharing.

Comments are closed.